Responsible Gaming

At Dolly we place player safety and wellbeing at the centre of everything we do. Our Dolly Responsible Gambling commitment means offering clear tools, education and support so customers in Australia can enjoy gaming within healthy limits. By combining proactive account protections, easy-to-use controls and prompt access to help, our aim is to reduce harm, encourage informed choices and respond quickly if play becomes risky. Honest communication and practical options help us support responsible play for all account holders.

Player Protection Principles

Our approach focuses on prevention, recognition and timely intervention. Policies are designed to protect vulnerable customers, maintain fair practices and ensure transparency about risks. We promote responsible behaviour through clear information, useful settings and ongoing monitoring so that play remains a form of entertainment rather than a source of harm.

Tools to manage gambling activity

Deposit and loss limits

Flexible deposit and loss limits can be set from your account area. Limits are applied immediately and can be adjusted up or down within cooling-off periods. These controls help manage spend and reduce the chance of chasing losses.

Time limits and session reminders

Session timers and daily or weekly time limits are available to help control playing duration. Regular reminders encourage breaks and make it easier to stick to planned play windows, supporting healthier habits over time.

Temporary and permanent self-exclusion

Self-exclusion options let customers take a break for a chosen period or close their account permanently. Requests are handled quickly and include guidance on re-entry conditions, verification steps and available support during exclusion.

Recognizing signs of problematic behaviour

Warning signs include increasing stakes or playing time, borrowing to fund play, neglecting responsibilities or emotional distress linked to gambling. Family members and friends may also notice changes. Early recognition allows for faster, more effective support and safer account interventions.

Guidance for staying in control

Set personal rules before playing, use available limits, and avoid chasing losses. Regularly review account activity and deposit history to stay aware of patterns. If doubts arise, pause play and speak with our support team for practical steps and temporary measures tailored to your situation.

Access to professional help and support organizations

We provide links and referrals to certified Australian services such as Gambling Help Online and local counselling networks. Our customer support team can guide you to free, confidential resources and assist with self-exclusion or limit changes. If you or someone you care about needs help, reach out early so we can support safer choices together.