Privacy Policy

At Dolly we take your privacy seriously. This page explains how we collect, use and protect personal, technical and transactional information when you interact with our services. The policy covers what data we gather, the purposes for processing, the security measures we maintain, how cookies and tracking technologies are used, and the choices available to you about access, correction and removal of your data. Our aim is to be clear about your rights and our responsibilities in relation to personal information in the Australian context.

Types of Data We Collect

Personal data includes name, date of birth, contact details, identity documents required for verification and payment information. Technical data covers device identifiers, IP address, browser type, operating system and location data used for fraud prevention and geo-compliance. Transactional data refers to deposits, withdrawals, wagers, bonuses and game history. We collect only the data necessary to provide our services and to comply with legal, regulatory and anti-money-laundering obligations.

How We Use Information

Account administration and identity verification are primary purposes for which we process your information. Data is also used to process payments, monitor transactions for suspicious activity, handle support requests and comply with regulatory reporting. Aggregated and anonymised data may be used for internal analytics and system improvements. No marketing or promotional language is included in these uses; processing relates strictly to service delivery, security and legal compliance.

Data Protection and Security Practices

Security measures include TLS encryption for data in transit, secure storage for sensitive records and access controls to limit who can view personal data. Regular vulnerability assessments and incident response processes are maintained. Only authorised staff and trusted service providers have access to personal information on a need-to-know basis. Retention periods follow legal requirements and risk-based criteria to minimise unnecessary storage.

Cookies and Tracking Technologies

Cookies and similar technologies are used to enable core site functionality, remember preferences and support fraud detection. Analytical cookies help us understand site performance while strictly necessary cookies allow secure login and transaction continuity. Third-party tracking may be in place for analytics and security services; explicit consent is obtained where required and you can manage cookie settings in your browser or via our cookie controls.

User Rights: Access, Correction and Deletion

Individuals have the right to request access to personal data we hold, to request corrections of inaccurate information and to request deletion where processing is no longer necessary or permitted by law. Requests are processed within a reasonable timeframe and may require identity verification. Exceptions to deletion may apply for legal compliance, fraud prevention and dispute resolution.

Data Sharing and Third Parties

Personal and transactional data may be shared with payment processors, identity verification providers, fraud prevention partners and regulatory authorities as required. Contracts and data processing agreements ensure third parties apply appropriate security measures. Sharing for legal or compliance reasons will be limited to the minimum necessary information to meet obligations.

Updates to This Privacy Policy

Policy updates occur as laws, technology or business practices change. Material changes will be communicated via our site and, where appropriate, direct notification to affected users. For matters specific to the Australian offering maintained under the Dolly AU operations, users will be notified of any jurisdictional changes that affect data handling or legal rights.