Full Terms and Conditions
This page sets out the rules that govern use of our platform and the legal relationship between us and people who access our services. As Dolly, we explain the obligations that apply when creating and operating an account, the eligibility requirements to place real-money wagers, and the standards for fair and acceptable use. The Terms and Conditions that follow outline processes for deposits, withdrawals, bonuses, dispute resolution, and updates to these terms so that customers understand their rights and responsibilities when interacting with our site.
Account responsibilities
Account security and accuracy
Customers must provide accurate, complete and up-to-date personal information when registering. Login credentials are confidential and any activity under an account is the account holder's responsibility. Suspicious access or unauthorised use should be reported to our support team immediately. Accounts may be suspended or closed if we detect fraudulent activity, identity theft, collusion or breaches of these terms.
Eligibility requirements
Age, residency and jurisdiction
Access to real-money services is restricted to persons who are at least 18 years old and who are not located in prohibited jurisdictions. Legal eligibility depends on local law; users are responsible for ensuring participation is lawful in their place of residence. We may restrict or refuse service to users from certain countries in line with our licensing and regulatory obligations.
Acceptable use of the service
Prohibited conduct
Use of the service for money laundering, fraud, chargebacks, account sharing, abuse of promotions, collusion or any activity that compromises game integrity is prohibited. Automated play, bot use or any attempt to manipulate game outcomes is not allowed. We reserve the right to investigate and take action, including forfeiture of winnings and account closure, where misuse is suspected.
Bonus and promotion rules
General principles
Bonuses and promotions are subject to specific terms that govern eligibility, wagering requirements, game restrictions, expiry and maximum bet limits. Promotions may be withdrawn, amended or cancelled at our discretion. Abuse of bonus offers, including use of multiple accounts to obtain benefits, may result in disqualification and forfeiture of bonus funds and winnings.
Deposits and withdrawals
Payments, verification and limits
Deposits must be made using accepted payment methods and in accordance with posted minimums and maximums. Withdrawals are subject to verification checks including KYC documentation; funds will not be released until identity and source-of-funds checks are complete. We may impose daily, weekly and monthly limits. Transaction processing times, fees and currency conversion details are set out on the payments page and may vary by method.
Dispute handling
Complaints, investigation and resolution
Customer service is the first point of contact for disputes. We will acknowledge and investigate complaints promptly and aim to resolve matters fairly. Evidence relating to game logs, account history and communications will be used in assessments. Where disputes cannot be resolved internally, the terms describe escalation procedures and applicable law that govern dispute resolution.
Updates to the terms
Amendments and continued use
These Terms and Conditions may be updated from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of our services after changes are published constitutes acceptance of the revised terms. Users should review the terms regularly and may cease using the service if they do not agree with any amendment.