Support is available to assist with questions, account-related issues, technical concerns or general feedback for Dolly. Use live chat for quick answers, email for detailed account or verification queries, or phone for urgent matters. Our team can guide on deposits, withdrawals, KYC and security. For partnership or affiliate matters, see the affiliate contact below. We aim to respond promptly so you can return to play on Dolly Play any time and resolve issues fast and reliably.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - live chat & email support |
| General Enquiries | [email protected] - billing & account support |
| Affiliate Enquiries | [email protected] - partner team and applications |
| Phone | +61 2 9374 5821 - phone and SMS available |
| Working Hours | Mon-Fri, 09:00-22:00 AEST; Sat-Sun, 10:00-18:00 AEST |
Email assistance
Please email our support team for detailed requests, account issues or any matter that needs documents or explanations. Email is the preferred contact method as it lets us track and attach files. Include a clear subject line and up-to-date contact details in your message to avoid processing delays. We’ll reply as soon as we can.
Submit your enquiry
Response Time
Support requests are usually handled promptly. Most inquiries are answered within one business day. Live chat gets the fastest replies during operating hours; email responses commonly arrive within 24 hours. More complex issues, such as account verification or payment checks, may take longer depending on their nature and required documentation. Use live chat for the quickest assistance.
Feedback
Dolly welcomes your feedback, suggestions and ideas to improve the site. Send us details via live chat or email and our team will review submissions carefully. Your input helps shape features, promotions and site performance to improve the user experience. Short messages are fine - we read every note and act on the most useful suggestions.